Question 1

How long does it take to register for a travel itinerary in advance?

Accepted Answer

We suggest that you register for the travel itinerary 7-15 days in advance so that we can arrange more suitable hotels and transportation for you. It is recommended to register at least 30 days in advance during holidays and peak tourist seasons (July August, Spring Festival, National Day) to ensure sufficient spots and discounted prices.

Question 2

What is included in the tour fee? Is there any hidden consumption?

Accepted Answer

We promise to consume clearly and openly. The tour fee includes: transportation (tourist bus/high-speed rail/flight), accommodation, tickets listed in the itinerary, meals indicated in the itinerary, tour guide services, and travel accident insurance. Excluding: personal expenses, single room difference, self funded items (will be clearly informed during the itinerary, there is no mandatory consumption). For detailed fees, please refer to the "included" and "excluded" sections of the specific route.

Question 3

Can the meals during the itinerary be adjusted according to personal taste?

Accepted Answer

You can inform in advance. Please inform customer service when registering for special dietary needs such as Muslim meals, vegetarian meals, children's meals, and avoiding spicy food. We will communicate with the restaurant in advance and try our best to meet your needs.

Question 4

How is the price for children calculated?

Accepted Answer

Children (2-12 years old) do not account for about 50% of the adult price of the bed, but account for about 80% of the adult price of the bed. Infants (under 2 years old) who do not occupy seats are free, and those who occupy seats are charged at the child's price. The price for children includes transportation, half price tickets, meals, insurance, but does not include beds.

Question 5

Why choose a local travel agency for Henan tourism?

Accepted Answer

① Better understanding of the route - we are rooted in Luoyang and conduct on-site inspections every week to know which time to go to Laojun Mountain with fewer people and which observation deck to take the best view of the Golden Summit.

Question 6

How to sign a travel contract? What documents are needed?

Accepted Answer

You can sign the contract on-site at our company store or through electronic contract signing. For domestic tourism, only copies or scanned copies of the front and back of the ID card are required; Additional passport (valid for more than 6 months) and visa related documents are required for outbound tourism.

Question 7

Can I pay in installments?

Accepted Answer

Support installment payments. Lines priced over 3000 yuan can enjoy interest free installment payments for 3/6/12 periods (in cooperation with multiple banks). You can also choose to pay a deposit (20-30% of the total line price) first, and the remaining amount can be paid 7 days before the departure.

Question 8

Can I leave the group during the trip?

Accepted Answer

To ensure the safety of the team and the integrity of the itinerary, it is generally not recommended to leave the group. If there are special reasons for leaving the group, a withdrawal agreement must be signed and a withdrawal fee (usually 30-50% of the fee) must be paid. Any problems that occur during the withdrawal period will be the responsibility of the individual.

Question 9

Can hotels be designated or upgraded?

Accepted Answer

Okay. When registering, you can inform our customer service of your preferred hotel brand or request an upgrade (such as upgrading from economy to business or from business to five-star), and we will arrange the price difference for you. Confirmation is required in advance during peak season when hotels are tight.

Question 10

Will there be a room difference when participating in a group tour alone?

Accepted Answer

We will try our best to arrange room sharing with other same-sex tourists when participating in a group tour alone. If you are unable to share a room or request a single occupancy, you will need to pay a single room difference (usually 60-80% of the corresponding room type price). The specific amount of room difference will be clearly stated when you register.

Question 11

Is there an age limit for elderly people to travel?

Accepted Answer

We encourage elderly people to travel, but it is recommended that those over 70 years old should be accompanied by their family members, and those over 80 years old should provide health certificates and family consent forms. High intensity routes such as high-altitude and mountain climbing have stricter age requirements. Please refer to the specific route instructions for details.

Question 12

Can registered routes be cancelled?

Accepted Answer

You can unsubscribe, but a penalty fee will be charged according to the following standards:

Question 13

Can we reschedule it?

Accepted Answer

Okay. More than 7 days before departure, rescheduling is free of handling fees (refunds will be given for any price difference and supplements will be made for any shortfall); A 10% handling fee will be charged for rescheduling 3-6 days before departure; Rescheduling within 3 days before departure will be handled according to the cancellation criteria. Rescheduling is only allowed once on the same route.

Question 14

What are the protections included in travel accident insurance?

Accepted Answer

All tour fees include travel agency liability insurance. We strongly recommend that you purchase additional travel accident insurance (30-50 yuan/share), which covers accidental injuries (up to 500000 yuan), accidental medical care (up to 50000 yuan), flight delays, lost luggage, emergency rescue, and more.

Question 15

What should I do if I get sick during my travels?

Accepted Answer

Please contact the tour guide or team leader as soon as possible, and we will assist you in going to the local hospital for medical treatment. Travel agency liability insurance can cover injuries caused by the fault of the travel agency; If you purchase travel accident insurance, the relevant medical expenses can be claimed by the insurance company (keep all receipts).

Question 16

How to customize an exclusive travel itinerary?

Accepted Answer

You can customize it through the following methods:

Question 17

Is customized travel more expensive than group tours?

Accepted Answer

Not necessarily. The price of customized tours is determined by the hotel level, transportation mode, attraction tickets, dining standards, and other factors you choose. We promise that under the same conditions, customized travel prices will be transparent and fair, without mandatory consumption. Groups of 2 or more people offer the best value for money with 4-6 people.

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All questions (17 Questions)