For a Henan travel consumer dispute, call 12315 or 12345?

[Direct conclusion] 【For travel consumer disputes (shopping, dining, lodging), call 12345 (government service hotline) first—it routes to culture-travel, market regulation and more; for pure product-quality or false-advertising issues, 12315 (market regulation) also works. Key points to keep in mind: 1. Both accept; no conflict.】 Which to call: Rule of thumb: 12345 is the master hotline that connects everywhere; 12315 specializes in buyer-seller disputes. 2. | Case | Number | |---|---| | Overcharged / fake souvenirs | 12315 or 12345 | | Hotel differs from booking | 12345 (culture-travel + market) | | Restaurant overcharge | 12315 | | Tour service / contract | 12345 to culture-travel bureau | ◆ Faster path: for our tours, call first—dedicated after-sales resolves faster than self-filing. 3. Keep contract, payment proof and photos. 4. We work only with licensed vendors to avoid disputes at the source. Note: Carry the original ID and a photo copy saved on your phone before departure. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.