If a complimentary item like an airport drop-off isn't delivered, can I get cash instead in Luoyang?

[Direct conclusion] 【Generally not as cash. Key points to keep in mind: 1. Complimentary items are ancillary services; if not delivered you may demand performance or an offset at their market value, but there is no automatic right to cash. 2. What matters is having the item written into the contract or confirmation.】 Handling: Only written gifts give you something to claim. 3. | Situation | Approach | |---|---| | Written in contract | demand performance or offset | | Verbal only | hard to prove | | Genuinely impossible | negotiate a substitute | | Agency refuses | complain | ◆ Tip: list every promised extra on the confirmation. 4. We itemise promised extras and compensate if we fall short. Note: Confirm the written quotation and the inclusions and exclusions before paying. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.