How to handle complaints on a Henan tour?

[Direct conclusion] First communicate with the guide or customer service, then call the agency to complain, keep evidence; licensed agencies handle after-sales properly. Key points to keep in mind: 1. Communicate: Talk to guide Complain: Complain if not Evidence: Keep evidence Consult: Call We provide group tours, private customization, ground handling, car charter and airport transfer. 2. Call for consultation, quotes, booking and after-sales support; we sign formal contracts, issue proper receipts and offer full after-sales protection. 3. The above is for general reference and subject to the signed tour contract and departure notice. 4. Confirm the meeting time and place, bring all documents and allow enough time before departure. Note: Keep medical certificates and other proof for insurance or refund claims. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.