Q
Can I complain if unsatisfied with a Henan tour?
Refund and modification issues2026-09-25 9
A
[Direct conclusion] Yes, communicate with the guide and customer service first, then call the agency to complain, keep evidence, licensed agencies handle after-sales properly.
Key points to keep in mind:
1. Yes: Can complain Talk: Talk first Evidence: Keep evidence Consult: Call We provide group tours, private customization, ground handling, car charter and airport transfer.
2. Call for consultation, quotes, booking and after-sales support; we sign formal contracts, issue proper receipts and offer full after-sales protection.
3. The above is for general reference and subject to the signed tour contract and departure notice.
4. Confirm the meeting time and place, bring all documents and allow enough time before departure.
Note: Refunds follow the contract terms, so quote the contract number when you call.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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