Q
If cancelled by force majeure like weather or natural disaster, how is the refund handled in Luoyang?
Refund and modification issues2026-09-03 146
A
[Direct conclusion] 【Force majeure cancelling/changing the trip settles by 'actual costs incurred, refund excess, no supplement': unused items (tickets, unstayed hotels, unused tickets) refunded; already-incurred unrecoverable costs deducted by proof; the agency adds no extra fee.】 Common force majeure: Refund principles (per contract): ◆ Unused items fully refunded: unused tickets per scenic refund rule, unstayed hotels refunded.
Key points to keep in mind:
1. ◆ Incurred costs by proof: issued tickets, paid non-refund prepaid, by receipt.
2. ◆ No extra penalty: force majeure doesn't deduct tiered penalty.
3. ◆ Reschedule priority: negotiate reschedule over refund, cutting both losses.
4. Four notes: 'Force majeure' is a key legal concept, distinct from ordinary personal reasons.
Note: Keep medical certificates and other proof for insurance or refund claims.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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