Who handles refund/change of issued air or rail tickets, and how in Luoyang?

[Direct conclusion] 【Air and rail tickets follow 'carrier rules', refunded/changed by the airline or 12306 per the fare's policy at issuance; the agency can but the fee follows the carrier, not the agency. Key points to keep in mind: 1. Once issued, big-transport tickets mostly already incur loss.】 Rule ownership: Four key actions: ◆ Confirm fare rules: discounted/group tickets often 'no refund/no change'; confirm before signing. 2. ◆ Refund/change early: air cancellation fee rises near departure, some total loss. 3. ◆ Agency proxies: we can submit, but fee rules unchanged. 4. ◆ Keep ticket and refund proof: settlement basis. Note: The earlier you raise a change, the more options you have. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.