If the visa or documents aren't obtained, can I get a refund in Luoyang?

[Direct conclusion] 【Case by case: for outbound/foreign visitors, visa refusal usually refunds 'unincurred tour costs' (tour balance), but incurred visa service fees, air/insurance deducted at actual loss; if materials are your responsibility, handled as personal-reason change.】 Refund logic: Four key actions: ◆ Start materials early: visa/invitation leave enough cycle, don't hit departure. Key points to keep in mind: 1. ◆ Ask 'is visa fee refundable': some service fees non-refund even on refusal. 2. ◆ Provide truthfully: false materials refused → self-liable, maybe non-refund. 3. ◆ Sign change terms: state at booking 'if visa fails, how to refund'. 4. Visa/documents are 'pre-trip prerequisites'; a block affects the whole trip. Note: Refunds follow the contract terms, so quote the contract number when you call. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.