If unsatisfied during the trip, how to complain in Luoyang?

[Direct conclusion] 【If unsatisfied during the trip, contact the guide/leader on the spot first; if unresolved, the booking agency's responsible person (our CS ); still unsatisfied, complain to 12345 tourism hotline or local culture-tourism department. Key points to keep in mind: 1. Keep three evidence types: contract, payment, communication.】 Complaint levels: Four complaint points: ◆ Raise on-site: state when it happens, easier to remedy. 2. ◆ Right person: if guide can't, go to the booking agency's responsible person, not just argue with the driver. 3. ◆ Complete evidence: contract, payment, chat, photos. 4. ◆ Demand written handling: major dissatisfaction needs written rectification or compensation confirmation. Note: Keep medical certificates and other proof for insurance or refund claims. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.