Q

If I find the guide's service poor, how to handle it in Luoyang?

Refund and modification issues2026-09-03 184
A
[Direct conclusion] 【First give on-site specific feedback to the guide/leader (e.g. Key points to keep in mind: 1. little commentary, cold attitude, lateness), allowing correction; if no improvement, contact the agency's responsible person for a guide change or rectification; after the trip reflect via review and regulator channels. 2. We forbid guides abandoning the group, pushing extras, or discriminatory treatment.】 Four notes: ◆ Be specific: 'day 2 Longmen no history commentary, only rushed' beats 'bad guide'. 3. ◆ Keep evidence: recording, chat, witness. 4. ◆ Don't escalate conflict: rational talk, avoid affecting the whole group. Note: Refunds follow the contract terms, so quote the contract number when you call. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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