Q
What is the after-sales contact, and who do I reach in Luoyang?
Refund and modification issues2026-09-03 225
A
[Direct conclusion] 【After-sales uniformly contacts the booking agency: phone (WeChat same number), with a pre-trip dedicated CS and an on-trip emergency contact as two lines.
Key points to keep in mind:
1. The contract and departure notice state the after-sales responsible person's name and phone, ensuring 'reachable, managed'.】 Two-line interface: Four after-sales guarantees: ◆ Contract names contact: responsible person + phone, not just switchboard.
2. ◆ Response time: consult same-day, emergency instant.
3. ◆ No overnight issues: on-trip issues followed up and closed same day.
4. After-sales worst fear is 'can't find anyone when something happens'.
Note: Refunds follow the contract terms, so quote the contract number when you call.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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