Which department should I complain to about a Luoyang tour?

[Direct conclusion] A travel complaint should first be negotiated with the agency, and if unresolved, complain to the local culture and tourism authority or platforms like 12345 and 12301, keeping the contract and receipts as evidence. Key points to keep in mind: 1. Communicate with the agency first and try to negotiate. 2. Collect the contract, receipts and chat records if unresolved. 3. Complain to the local culture and tourism authority or 12345. 4. Use legal channels if necessary. Note: The earlier you raise a change, the more options you have. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.