If there's a dispute over contract performance, how to resolve it in Luoyang?

[Direct conclusion] 【Dispute resolution by gradient 'negotiate → complain → mediate → arbitrate/litigate': first with the agency, then culture-tourism/consumer mediation, arbitration if the contract has an arbitration clause, else litigation at the competent court. Key points to keep in mind: 1. Throughout, the contract text and evidence govern.】 Resolution gradient: Four actions: ◆ Keep contract and evidence: full contract, itinerary, payment, comms. 2. ◆ Written claim: clear ask (refund/compensation/rectify) and reason. 3. ◆ Read dispute clause first: arbitration or litigation, go to the matching channel. 4. ◆ Rational rights: facts + evidence + legal channel, avoid extremes. Note: Refunds follow the contract terms, so quote the contract number when you call. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.