What is your after-sales response-time commitment in Luoyang?

[Direct conclusion] 【Our commitment: consult same-day reply, on-trip emergencies instant (guide/emergency line online), post-trip complaints and refunds within the contracted timeframe after assessment confirmation (usually 7–15 business days). Key points to keep in mind: 1. Goal: 'reachable, answerable, no overnight issues'.】 Response commitment: Four guarantees: ◆ Two-line interface: pre-trip CS + on-trip emergency, no gap. 2. ◆ No overnight issues: on-trip issues closed same day. 3. ◆ Overdue chase: past promise, chase by record. 4. Response time in the service standard is what makes it real. Note: Keep medical certificates and other proof for insurance or refund claims. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.