Q
For Henan travel, if a family member suddenly falls seriously ill, how to get a lenient refund?
Refund and modification issues2026-09-03 147
A
[Direct conclusion] 【A family member's sudden serious illness is a personal emergency like force majeure; with a hospital certificate (diagnosis/admission) we leniently refund: unused room/meal/car fully back, paid non-refundable third-party tickets explained at actual loss, minimizing your loss, not hard tiered.】 Lenient terms: Note: need real hospital proof, not verbal; earlier notice less loss; policy covers part.
Key points to keep in mind:
1. No one wants this; we handle it humanely.
2. | Item | Handle | |---|---| | Unused cost | full back | | Paid room/car | negotiate refund/partial | | Issued ticket | airline medical refund | | Insurance | claim to reduce loss | ◆ Tip: don't panic; call with the certificate; we run the lenient refund.
3. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking.
Note: The earlier you raise a change, the more options you have.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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