Q
If the hotel is below standard mid-trip, can we change on-site and refund the difference in Luoyang?
Refund and modification issues2026-09-03 156
A
[Direct conclusion] If the hotel clearly falls below the contract (dirty, broken, far from starred level), contact us at once; the guide coordinates an equal or upgrade room on-site; if only lower is available, refund the gap with a confirmation.
Key points to keep in mind:
1. Don't endure till return.】 Actions: Note: subjective 'dislike' isn't a gap, objective 'below standard' is; gap by contract price; peak full may only repair.
2. On-site fix is strongest; delay loses proof.
3. | Step | Do | |---|---| | 1 | photo + call butler | | 2 | guide coordinates swap | | 3 | if not, downgrade refund gap | | 4 | sign change confirmation | ◆ Tip: don't settle for bad stay; call ; we act now and keep proof.
4. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking.
Note: Keep medical certificates and other proof for insurance or refund claims.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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