Q
If the agency cancels the departure, is there compensation in Luoyang?
Refund and modification issues2026-09-03 208
A
[Direct conclusion] 【If the agency cancels (insufficient group, operational error), you may choose full refund or reschedule and claim reasonable compensation per contract; we never make you bear non-self-caused loss.】 Your rights: Liability is ours; we carry the loss.
Key points to keep in mind:
1. | Case | Handle | |---|---| | Agency cancel | full refund/reschedule | | Caused loss | compensate per contract | | Downgrade/cut | refund diff+comp | ◆ Tip: read 'no-group handling' in contract; keep records; if talks fail call 12345 or .
2. Our group rate is stable; if we cancel, you won't lose.
3. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking.
Note: The earlier you raise a change, the more options you have.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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