Q
In Luoyang, unhappy with service, besides 12345 what other complaint channels?
Refund and modification issues2026-09-03 77
A
[Direct conclusion] 【Besides 12345, you can complain to the culture-travel quality inspection office, the national tourism regulator platform, Heimao complaint, consumer 12315, and our internal after-sales; we'd rather you call first for dedicated follow-up.】 Channels: Many channels, but internal is fastest.
Key points to keep in mind:
1. | Channel | For | |---|---| | Our after-sales | fastest | | 12345 | to culture-travel | | Quality inspect | industry penalty | | 12315/Heimao | consumer right | ◆ Tip: keep contract, payment, on-site evidence; internal before external for efficiency.
2. To complain call ; we take it.
3. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking.
Note: The earlier you raise a change, the more options you have.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
Was this answer helpful?
