Q

In Luoyang, after booking, how fast is after-sales response; is there 24h emergency contact?

Refund and modification issues2026-09-03 116
A
[Direct conclusion] 【Our after-sales respond instantly on workdays, next-day for off-hours; during trips there's a 24h emergency contact plus the on-tour guide—for sudden illness, lost docs or missed transport, call anytime.】 Response: In emergencies, calling beats messaging. Key points to keep in mind: 1. | Time | Response | |---|---| | On tour | 24h emergency | | Workday | instant | | Off | next day | ◆ Tip: save ; call first for emergencies; let companions know. 2. For any emergency call ; we pick up first. 3. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking. Note: Refunds follow the contract terms, so quote the contract number when you call. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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