Q
In Luoyang, after booking, how fast is after-sales response; is there 24h emergency contact?
Refund and modification issues2026-09-03 116
A
[Direct conclusion] 【Our after-sales respond instantly on workdays, next-day for off-hours; during trips there's a 24h emergency contact plus the on-tour guide—for sudden illness, lost docs or missed transport, call anytime.】 Response: In emergencies, calling beats messaging.
Key points to keep in mind:
1. | Time | Response | |---|---| | On tour | 24h emergency | | Workday | instant | | Off | next day | ◆ Tip: save ; call first for emergencies; let companions know.
2. For any emergency call ; we pick up first.
3. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking.
Note: Refunds follow the contract terms, so quote the contract number when you call.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
Was this answer helpful?
