Q
How long does a complaint usually take to resolve in Luoyang?
Refund and modification issues2026-09-03 86
A
[Direct conclusion] 【Simple issues (on-site service) resolve on-spot or in 1–3 days; refund/comp claims needing ticket checks take 3–7 business days; those involving third parties (spot/hotel) 7–15 days; we follow through with status updates, no sinking into the sea.】 Ref: There's a timeline, but complex cases need checks.
Key points to keep in mind:
1. | Type | Time | |---|---| | On-site | spot/1–3d | | Refund check | 3–7 days | | 3rd-party | 7–15d | ◆ Tip: state time/place/demand; keep ticket number; if overdue escalate to 12345.
2. For progress call for status.
3. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking.
Note: The earlier you raise a change, the more options you have.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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