If the agency delays my refund, can I claim interest or a penalty in Luoyang?

[Direct conclusion] 【Yes, you can claim. Key points to keep in mind: 1. If payment is not made within the contractual period you may claim late interest or the agreed penalty; if the contract is silent, claim actual losses, submitting payment proof and your reminders when complaining.】 Claim points: Delayed refunds carry a cost, and many travellers don't know this. 2. | Item | Detail | |---|---| | Basis | the contractual deadline | | Claim | late interest or penalty | | Evidence | payment and reminder records | | Channel | negotiate, then complain | ◆ Tip: chase in writing so there is a record. 3. We commit to clear refund timelines and explain any delay. 4. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking. Note: Keep medical certificates and other proof for insurance or refund claims. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.