If I booked via a third-party platform, who handles cancellation—the platform or the agency in Luoyang?

[Direct conclusion] 【Go by privity of contract: if the contract is with the agency, pursue the agency; the platform is only a distribution channel. Key points to keep in mind: 1. Platforms often add their own protections such as advance payment, but ultimate cancellation liability sits with the contracting agency.】 Who to approach: Finding the right party saves a lot of running around. 2. | Need | Channel | |---|---| | Cancellation rules | the contracting agency | | Platform protection | platform support | | Escalation | tourism authority / 12345 | ◆ Tip: check who is named as the contracting party. 3. We handle direct bookings ourselves and never pass you to a channel. 4. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking. Note: Refunds follow the contract terms, so quote the contract number when you call. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.