Q
Does a promised 'refund if not satisfied' have legal effect in Luoyang?
Refund and modification issues2026-09-03 161
A
[Direct conclusion] 【Yes, if it is specific.
Key points to keep in mind:
1. Written into the contract with a concrete standard (for example 'refund of X yuan if the guide is more than 30 minutes late'), it is binding.
2. A slogan-level promise with no standard is hard to enforce.】 Validity: Between a verbal promise and a contract clause lies enforceability.
3. | Situation | Effect | |---|---| | In the contract | binding | | Standard defined | enforceable | | Slogan only | hard to enforce | ◆ Tip: turn 'not satisfied' into a measurable clause.
4. We put service standards in writing, not just in words.
Note: The earlier you raise a change, the more options you have.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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