In Luoyang, after a complaint the agency only offers vouchers, not cash—can I refuse?

[Direct conclusion] The method of compensation is a matter for agreement and you may choose cash. Key points to keep in mind: 1. A voucher is a conditional substitute and loses its point if you will not use their services again, so you can insist on cash.】 Options: A voucher looks like compensation but actually ties you to spending more with them. 2. | Method | Character | |---|---| | Cash | most real | | Voucher | requires further spending | | Mixed | negotiable | ◆ Tip: state your demand in writing and keep complaining if refused. 3. We default to cash compensation with no strings. 4. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking. Note: Keep medical certificates and other proof for insurance or refund claims. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.