In Luoyang, the agency and the local operator blame each other—who do I complain to?

[Direct conclusion] 【Go to the contracting party. Key points to keep in mind: 1. The agency that signed with you is responsible for the whole service; how work is divided internally is not your concern. 2. Complain directly to them and copy the actual service provider so you are not passed around.】 Complaint route: The classic deflection is sending you to 'the other company'—remember: whoever signed is liable. 3. | Party | Detail | |---|---| | Contracting agency | first in line | | Actual provider | copy them in | | Regulator | tourism authority / 12345 | ◆ Tip: photograph the contract's first page showing the contracting party. 4. We operate throughout, so there is no one to pass you to. Note: Refunds follow the contract terms, so quote the contract number when you call. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.