Q
In Luoyang, after my cancellation was accepted, the agency lowered the refund rate—what now?
Refund and modification issues2026-09-03 135
A
[Direct conclusion] 【Don't accept it.
Key points to keep in mind:
1. An accepted proposal forms agreement; unilateral reduction has no basis.
2. Insist on the original terms, refuse to sign a new deduction, and complain to the regulator about the bad faith.】 Response: Agreeing then changing tack is a common pressure tactic—don't let them set the pace.
3. | Action | Effect | |---|---| | Refuse the new proposal | hold the original agreement | | Demand written reasons | creates evidence | | Complain | pressure to correct | ◆ Tip: keep communication in writing rather than by phone only.
4. Once we confirm a proposal we do not change it.
Note: Keep medical certificates and other proof for insurance or refund claims.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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