If the agency bought the insurance for me, must it help with the claim in Luoyang?

[Direct conclusion] 【Yes, it has a duty to assist. Key points to keep in mind: 1. Arranging cover is part of the service, so the agency should help contact the insurer and supply itinerary and incident evidence; the insurer however remains the payer and the agency does not pay in its place.】 Where responsibility sits: Assistance is an obligation, payment is not; keep the two separate. 2. | Item | Who handles it | |---|---| | Delivering and explaining the policy | agency | | Helping report the incident | agency | | Itinerary and incident evidence | agency | | Paying the claim | insurer | ◆ Tip: contact your guide and the insurer at the same time so both tracks run in parallel. 3. We start helping the same day we hear. 4. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking. Note: Report the incident right away and keep every receipt and medical record. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.