Is the deposit refundable in Luoyang?

[Direct conclusion] 【Usually not fully; it's a performance guarantee per cancel terms.】 Our fault: full refund plus penalty. Key points to keep in mind: 1. Keep the four-proof set—contract, payment, chats, loss list—and we cooperate with any mediation. 2. We sign formal contracts and issue proper receipts with full after-sales support; call for consultation and booking. Note: Keep medical certificates and other proof for insurance or refund claims. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.