How to claim compensation if something happens? Is the process complicated in Luoyang?

[Direct conclusion] Not complicated. Key points to keep in mind: 1. Step: ① Contact the tour guide on-site and call the insurance company's reporting hotline (as stated on the policy) as soon as possible; ② Retain all evidence (medical invoices/diagnostic certificates/police reports/flight delay certificates, etc.); ③ After returning to China/home, organize materials and submit them to us or directly send them to the insurance company; ④ Generally, the compensation will be credited to the account within 5-15 working days. 2. We will assist in the entire of claims settlement, and you only need to cooperate by providing materials, without having to go through the yourself. 3. Book early: Not complicated. 4. Step: ① Contact the tour guide on-site and call the insurance company's reporting hotline (as stated on the policy) as soon as possible Invoice & tax: ② Retain all evidence (medical invoices/diagnostic certificates/police reports/flight delay certificates, etc.) Insurance: ③ After returning to China/home, organize materials and submit them to us or directly send them to the insurance company Additional: ④ Generally, the compensation will be credited to the account within 5-15 working days. Note: Travel insurance is a supplement, not a substitute for a health check. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.