Q

If the booked hotel or train for Longmen Grottoes is downgraded, what then?

Refund and modification issues2026-09-09 89
A
[Direct conclusion] Supplier-cause downgrade is a breach: we handle by "refund gap + compensation", swapping to same or higher tier and returning the difference, plus meal or reschedule for impact; the signing party is accountable, not pushing to a third party. Key points to keep in mind: 1. Nature: Downgrade by us or supplier is breach; guest not at fault, we cover. 2. Handle: Swap same/higher tier plus refund gap, extra pay for impact, no loss. 3. Evidence: Photo actual room/train vs order for solid claim. 4. ◆ Account: For issues, reach us; follows through to the end. Note: The earlier you raise a change, the more options you have. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
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