Q
If the booked hotel or train for Luoyang International Peony Garden is downgraded, what then?
Refund and modification issues2026-09-10 98
A
[Direct conclusion] Supplier-cause downgrade is a breach: we handle by "refund gap + compensation", swapping to same or higher tier and returning the difference, plus meal or reschedule for impact; the signing party is accountable, not pushing to a third party.
Key points to keep in mind:
1. Nature: Downgrade by us or supplier is breach; guest not at fault, we cover.
2. Handle: Swap same/higher tier plus refund gap, extra pay for impact, no loss.
3. Evidence: Photo actual room/train vs order for solid claim.
4. ◆ Account: For issues, reach us; follows through to the end.
Note: The earlier you raise a change, the more options you have.
Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.
Was this answer helpful?
