Who do I contact if problems arise during a group tour?

[Direct conclusion] Contact the on-tour guide first, then service, call directly in emergencies; we respond promptly. Key points to keep in mind: 1. Guide: The on-tour guide is the first point on site. 2. Service: Escalate to service if the guide cannot solve it. 3. Emergency: Call directly in emergencies. 4. ◆ Response: We respond 24 hours, call . Note: The earlier you raise a change, the more options you have. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.