Common problems in tourism
Answering all your doubts before traveling, making travel more reassuring
All questions (11621 Questions)
Can a Henan tour arrange halal or vegetarian meals?
[Direct conclusion] Yes, arrange halal or vegetarian meals if told in advance, supported on some routes, state dietary restrictions at booking, ample halal options in Luoyang and Z
Is breakfast included at the hotel on a Henan tour?
[Direct conclusion] Most include breakfast, hotel buffet or set; self-arrange if not, check the meal standard at booking, especially with elders and kids. Key points to keep in min
Can I eat late-night snacks on my own during a Henan tour?
[Direct conclusion] Yes, free time after dinner for late-night snacks; Luoyang Shizi Street and Zhengzhou night markets are rich, mind hygiene and return time. Key points to keep i
Can an 80-year-old join a Henan group tour?
[Direct conclusion] Yes, choose slower routes with shuttle cars and cable cars, family escort required, state health at booking, some long routes may need a health declaration. Key
What age of child is suitable for a Henan group tour?
[Direct conclusion] Kids 3 and up are fine; family routes are slow and friendly, school-age kids learn history while playing, infants better on custom tours. Key points to keep in
Do children get ticket discounts on a Henan group tour?
[Direct conclusion] Yes, under 1.2m mostly free, 1.2-1.4m half price, 1.4m+ adult, students with ID get discounts at some spots, state height at booking. Key points to keep in mind
Can an elder with bad legs join a Henan group tour?
[Direct conclusion] Yes, choose flat routes or shuttle/cable cars, slow the pace, custom car available if needed, state the situation in advance, avoid strenuous climbs. Key points
Can I join a Henan group tour in early pregnancy?
[Direct conclusion] Early pregnancy can join flat routes if health permits, avoid climbing and long bumpy rides, state gestational age, seek medical help if unwell. Key points to k
Are child safety seats available on a Henan group tour?
[Direct conclusion] Group buses usually lack child seats; parents hold infants, mind safety; custom tours can provide child seats if stated in advance. Key points to keep in mind:
Do seniors need a health certificate for a Henan tour?
[Direct conclusion] Most tours do not require a health certificate; consult a doctor for advanced age or long routes, inform us of serious conditions in advance. Key points to keep
How many days before departure can I cancel a Henan tour?
[Direct conclusion] Cancelling 7+ days before departure usually has little loss, 3-7 days partial, within 3 days larger loss, per the contract, contact early. Key points to keep in
How much penalty for canceling a Henan tour?
[Direct conclusion] Penalty by time before departure: about 5%-10% over 7 days, 20%-50% for 3-7 days, over 50% within 3 days, per contract. Key points to keep in mind: 1. 7 days: 5
Is there a fee to reschedule a Henan tour?
[Direct conclusion] Rescheduling early is usually free; near departure may incur difference or loss, contact early, rescheduling does not change original terms. Key points to keep
How long does a Henan tour refund take to arrive?
[Direct conclusion] Usually 3-7 business days to the original account, longer on holidays, track anytime, keep the refund proof, contact us if overdue. Key points to keep in mind:
Can I get a full refund if weather cancels a Henan tour?
[Direct conclusion] If cancelled due to force majeure like extreme weather, the agency refunds unused costs per contract, incurred transport and hotel losses may be shared. Key poi
What if I want to leave a Henan tour midway?
[Direct conclusion] Leaving midway requires signing a departure agreement, part of unused fees refundable, you bear responsibility after leaving, inform the guide in advance. Key p
How to handle complaints on a Henan tour?
[Direct conclusion] First communicate with the guide or customer service, then call the agency to complain, keep evidence; licensed agencies handle after-sales properly. Key points
Does a Henan group tour include travel accident insurance?
[Direct conclusion] Includes agency liability and travel accident insurance, accident coverage usually 100-300 thousand yuan, confirm scope and amount at booking. Key points to kee
What is the typical accident insurance amount on a Henan tour?
[Direct conclusion] Travel accident insurance is usually 100-300 thousand yuan per person, agency liability higher, can add more, per product terms. Key points to keep in mind: 1.
Does Henan tour insurance include medical coverage?
[Direct conclusion] Travel accident insurance includes accidental medical care, usually 10-30 thousand yuan limit, hospitalization per terms, major illness usually excluded. Key po