Question 1

How long does it take to register for a travel itinerary in advance?

Accepted Answer

We suggest that you register for the travel itinerary 7-15 days in advance so that we can arrange more suitable hotels and transportation for you. It is recommended to register at least 30 days in advance during holidays and peak tourist seasons (July August, Spring Festival, National Day) to ensure sufficient spots and discounted prices.

Question 2

What is included in the tour fee? Is there any hidden consumption?

Accepted Answer

We promise to consume clearly and openly. The tour fee includes: transportation (tourist bus/high-speed rail/flight), accommodation, tickets listed in the itinerary, meals indicated in the itinerary, tour guide services, and travel accident insurance. Excluding: personal expenses, single room difference, self funded items (will be clearly informed during the itinerary, there is no mandatory consumption). For detailed fees, please refer to the "included" and "excluded" sections of the specific route.

Question 3

Can the meals during the itinerary be adjusted according to personal taste?

Accepted Answer

You can inform in advance. Please inform customer service when registering for special dietary needs such as Muslim meals, vegetarian meals, children's meals, and avoiding spicy food. We will communicate with the restaurant in advance and try our best to meet your needs.

Question 4

How is the price for children calculated?

Accepted Answer

Children (2-12 years old) do not account for about 50% of the adult price of the bed, but account for about 80% of the adult price of the bed. Infants (under 2 years old) who do not occupy seats are free, and those who occupy seats are charged at the child's price. The price for children includes transportation, half price tickets, meals, insurance, but does not include beds.

Question 5

Why choose a local travel agency for Henan tourism?

Accepted Answer

① Better understanding of the route - we are rooted in Luoyang and conduct on-site inspections every week to know which time to go to Laojun Mountain with fewer people and which observation deck to take the best view of the Golden Summit.

Question 6

How to sign a travel contract? What documents are needed?

Accepted Answer

You can sign the contract on-site at our company store or through electronic contract signing. For domestic tourism, only copies or scanned copies of the front and back of the ID card are required; Additional passport (valid for more than 6 months) and visa related documents are required for outbound tourism.

Question 7

Can I pay in installments?

Accepted Answer

Support installment payments. Lines priced over 3000 yuan can enjoy interest free installment payments for 3/6/12 periods (in cooperation with multiple banks). You can also choose to pay a deposit (20-30% of the total line price) first, and the remaining amount can be paid 7 days before the departure.

Question 8

Can I leave the group during the trip?

Accepted Answer

To ensure the safety of the team and the integrity of the itinerary, it is generally not recommended to leave the group. If there are special reasons for leaving the group, a withdrawal agreement must be signed and a withdrawal fee (usually 30-50% of the fee) must be paid. Any problems that occur during the withdrawal period will be the responsibility of the individual.

Question 9

Can hotels be designated or upgraded?

Accepted Answer

Okay. When registering, you can inform our customer service of your preferred hotel brand or request an upgrade (such as upgrading from economy to business or from business to five-star), and we will arrange the price difference for you. Confirmation is required in advance during peak season when hotels are tight.

Question 10

Will there be a room difference when participating in a group tour alone?

Accepted Answer

We will try our best to arrange room sharing with other same-sex tourists when participating in a group tour alone. If you are unable to share a room or request a single occupancy, you will need to pay a single room difference (usually 60-80% of the corresponding room type price). The specific amount of room difference will be clearly stated when you register.

Question 11

Is there an age limit for elderly people to travel?

Accepted Answer

We encourage elderly people to travel, but it is recommended that those over 70 years old should be accompanied by their family members, and those over 80 years old should provide health certificates and family consent forms. High intensity routes such as high-altitude and mountain climbing have stricter age requirements. Please refer to the specific route instructions for details.

Question 12

Can registered routes be cancelled?

Accepted Answer

You can unsubscribe, but a penalty fee will be charged according to the following standards:

Question 13

Can we reschedule it?

Accepted Answer

Okay. More than 7 days before departure, rescheduling is free of handling fees (refunds will be given for any price difference and supplements will be made for any shortfall); A 10% handling fee will be charged for rescheduling 3-6 days before departure; Rescheduling within 3 days before departure will be handled according to the cancellation criteria. Rescheduling is only allowed once on the same route.

Question 14

What are the protections included in travel accident insurance?

Accepted Answer

All tour fees include travel agency liability insurance. We strongly recommend that you purchase additional travel accident insurance (30-50 yuan/share), which covers accidental injuries (up to 500000 yuan), accidental medical care (up to 50000 yuan), flight delays, lost luggage, emergency rescue, and more.

Question 15

What should I do if I get sick during my travels?

Accepted Answer

Please contact the tour guide or team leader as soon as possible, and we will assist you in going to the local hospital for medical treatment. Travel agency liability insurance can cover injuries caused by the fault of the travel agency; If you purchase travel accident insurance, the relevant medical expenses can be claimed by the insurance company (keep all receipts).

Question 16

How to customize an exclusive travel itinerary?

Accepted Answer

You can customize it through the following methods:

Question 17

Is customized travel more expensive than group tours?

Accepted Answer

Not necessarily. The price of customized tours is determined by the hotel level, transportation mode, attraction tickets, dining standards, and other factors you choose. We promise that under the same conditions, customized travel prices will be transparent and fair, without mandatory consumption. Groups of 2 or more people offer the best value for money with 4-6 people.

Question 18

How far in advance should I book a Henan tour?

Accepted Answer

We recommend booking 7-15 days ahead. For peak seasons (Jul-Aug, National Day, Spring Festival) book 30+ days early. Luoyang tours depart daily, so last-minute seats may still be available.

Question 19

What is the best season to visit Luoyang?

Accepted Answer

April (Peony Festival) and Sep-Nov are best. For Laojun Mountain sea-of-clouds, go right after rain. Some mountain roads close in winter—check weather first.

Question 20

Do I need to bring my original ID card for tourism in Henan?

Accepted Answer

Yes. All Henan scenic spots require real-name entry with original ID. Children may use household registration or birth certificate; foreign visitors use passports. Check validity before departure.

Question 21

What shoes are suitable for tourism in Luoyang?

Accepted Answer

Recommend non slip and comfortable sports shoes or hiking shoes. Longmen Grottoes, Laojun Mountain, and Yuntai Mountain all require a lot of walking and climbing steps to avoid high heels, sandals, or uncomfortable new shoes. Preparing a pair of waterproof shoe covers during the rainy season is more secure.

Question 22

Can I bring a drone for aerial photography to Shaolin Temple?

Accepted Answer

Unauthorized aerial photography is prohibited within the Shaolin Temple scenic area. Partial areas of Dengfeng are under air traffic control, and unauthorized flights may be stopped or have their equipment confiscated by scenic area staff. If you need aerial footage, it is recommended to apply for a shooting permit from the scenic area in advance.

Question 23

Do I need to buy a traffic package for tourism in Henan?

Accepted Answer

The signal of mountainous scenic spots (Laojun Mountain, Yuntai Mountain, Taihang Mountain Grand Canyon) is weak. It is recommended to open a national traffic package or purchase a local traffic card in advance. The tour guide will release the itinerary positioning and precautions in advance, and it is also recommended to download the offline map in advance for backup.

Question 24

What documents are required to register for Henan tourism?

Accepted Answer

Domestic tourists bring their ID cards; Children should bring their household registration book or birth certificate; Foreign tourists need to bring their passports. Popular scenic spots such as Longmen Grottoes and Henan Museum require real name reservation in advance. After registration, we will provide reservation guidelines.

Question 25

What should I pack for a Henan trip?

Accepted Answer

Comfortable sports shoes, sunscreen, rain gear, and power bank are essential; Prepare a coat for climbing Laojun Mountain and Yuntai Mountain; Take mosquito repellent measures in summer. Keep identification documents and commonly used medications in a carry on bag.

Question 26

How is the most convenient way to get from Luoyang Airport to the city center?

Accepted Answer

Luoyang Beijiao Airport is about 12 kilometers away from the city center, taking a taxi takes about 30 minutes and costs 35-50 yuan. You can also take the airport shuttle bus to the train station/Mudan Square. We provide airport pick-up service, and by informing you of the flight number in advance, we can arrange for a dedicated car to pick you up.

Question 27

How is the weather in Luoyang and how do I dress?

Accepted Answer

Luoyang has a temperate monsoon climate with big day-night temperature swings. Dress in layers; add a windproof layer for mountain hikes.

Question 28

Can I only book my flight and hotel without joining the group?

Accepted Answer

Yes. We offer flight+hotel, hotel-only, chartered car, and ticket booking as FIT services—combine them however you like, no group required.

Question 29

What season is suitable for tourism in Henan?

Accepted Answer

The best seasons in spring and autumn (March May, September November) are pleasant climate, peony flowering period (April), and red leaf season (October November). In summer, you can choose Laojun Mountain/Yuntai Mountain (with an average temperature of 22 ℃) for summer escape. In winter, Shaolin Temple has unique snow scenery, but some mountain roads may freeze and you need to pay attention to safety.

Question 30

Where is the usual meeting place for group tours?

Accepted Answer

Luoyang groups usually gather near Luoyang Railway Station/Longmen High speed Railway Station/Mudan Square; The Zhengzhou group is located at Zhengzhou East Station/Erqi Square. The tour guide will send a location notification one day before the specific gathering point for the group. We can also provide hotel pick-up services (free of charge within the city area).

Question 31

What should elderly travelers or children prepare?

Accepted Answer

Choose relaxed itineraries, pack regular medicine; children need ID, elderly need medical records. We can arrange low-walk plans—call 13017648055.

Question 32

What are the recommended commonly used tourism apps in Henan?

Accepted Answer

Essential: Gaode/Baidu Maps (navigation+scenic area guide), WeChat (payment+contact guide), Ctrip/Fliggy (reference price). Scenic spot reservation: follow the official account of "Henan Culture and Tourism" or the official official account of each scenic spot. Weather: Ink Weather. Translation: Youdao Dictionary (for foreign tourists).

Question 33

Do foreign tourists need a visa to travel to Henan?

Accepted Answer

Holding a valid Chinese entry visa is sufficient; Compatriots from Hong Kong, Macao, and Taiwan shall enter and exit the country in accordance with relevant regulations. We can assist in booking scenic spots and arranging Chinese tour guides, ensuring smooth communication.

Question 34

Do popular scenic spots require advance reservation?

Accepted Answer

Longmen Grottoes, Henan Museum, Shaolin Temple, etc. suggest making online real name appointments in advance. After registration, we will send a reservation link and operating instructions to avoid selling out on site.

Question 35

Do I need to get vaccinated when traveling to Henan?

Accepted Answer

Domestic tourists do not require special vaccines. Foreign tourists are advised to receive routine travel health vaccinations (depending on the country of departure). Pay attention to changes in entry policies during the epidemic. Henan has abundant medical resources, with multiple tertiary hospitals in Luoyang city area. In case of emergencies, timely medical treatment is available.

Question 36

How to make payment after registration and what methods are supported?

Accepted Answer

We accept WeChat Pay, Alipay, and bank transfer. Companies can pay by transfer and get a VAT invoice. A deposit holds your seat; balance due before departure.

Question 37

What materials do I receive before departure?

Accepted Answer

You get a departure notice, detailed itinerary, guide contact, meeting time/place, and a WeChat group for full-trip support.

Question 38

Can independent travelers use your local service?

Accepted Answer

Okay. We provide pure on-site transportation services such as destination DMC, local certified tour guides, chartered cars, and ticket booking. You can book your own transportation and we will pick you up upon arrival.

Question 39

What should I do if there is too much luggage? Can it be stored?

Accepted Answer

Luoyang/Zhengzhou railway stations and high-speed railway stations have storage facilities (10-20 yuan/day). There are also lockers at the entrance of the scenic area. If you are traveling with a group, the bus will store large luggage on board, and you can only bring your carry on bag to get on and off the bus. It is recommended to carry valuable items with you.

Question 40

Is it necessary to purchase accident insurance for tourism in Henan?

Accepted Answer

The tour fee already includes travel agency liability insurance and travel accident insurance, and there is no need to purchase them separately. If you need higher medical insurance coverage, you can purchase upgraded insurance and inform us when registering.

Question 41

Can I join a Henan tour alone?

Accepted Answer

Yes. Solo travelers can join a group; upgrade to a single room with a single supplement, or choose 1-on-1 private customization.

Question 42

Why is there such a big difference in prices for Henan tour groups?

Accepted Answer

The main differences are: accommodation standards (fast vs four-star), dining standards (group meals vs specialty meals), whether it is purely for leisure (with or without shopping shops), whether all scenic spot tickets are included, and the level of tour guide service. We offer all inclusive pricing and do not allow group transfers or store visits. Our pricing is transparent and detailed, with no hidden expenses listed item by item before signing the contract.

Question 43

What are some delicious foods in Henan worth learning about in advance?

Accepted Answer

Must-tries: Luoyang Water Banquet, beef soup, hu la soup, he fen noodles. We arrange local meals; tell us dietary needs (vegetarian, halal, no spice) at sign-up.

Question 44

Can I bring a pet on the tour?

Accepted Answer

Regular team routes are inconvenient for carrying pets. If you choose to charter a car or customize it privately, pets can be arranged to accompany you at your discretion. It is necessary to communicate and confirm the pet policy of the scenic area in advance.

Question 45

What items are included in the cost of a group tour?

Accepted Answer

Our tour fee usually includes: full transportation (air-conditioned bus), accommodation (standard room), first admission ticket to the listed attractions, tour guide service, travel agency liability insurance+accident insurance, and some meals (see itinerary label for details). Excluding: personal expenses, optional items, round-trip transportation (air/train tickets).

Question 46

Do I need cash for weak signal in mountains?

Accepted Answer

Cities and main sites take mobile pay; some Laojun/Yuntai areas have weak signal, so carry a little cash (200-300 RMB) just in case.

Question 47

Is there any off-season discount for tourism in Henan?

Accepted Answer

have December to February of the following year is the off-season, with scenic spot tickets generally discounted by 50-70%, hotel prices reduced by 30% -50%, and tour fees reduced by 200-500 yuan/person compared to the peak season. Spring Festival/National Day/Peony Flower Festival (April) is the peak season, with prices rising and housing shortages. It is recommended to book early and lock in discounted prices.

Question 48

Do children and the elderly have discounted ticket prices?

Accepted Answer

have Free admission for children under 6 years old or those under 1.2 meters in height; 6-18 years old half ticket; 60-69 year old half ticket; Free admission for people over 70 years old (some scenic spots). The latest policies of each scenic area shall prevail. In terms of group fees: children can reduce room difference if they do not occupy the bed, and there is no additional fee for the elderly. Provide accurate age information when registering to enjoy corresponding discounts.

Question 49

How much is the deposit required? When will the final payment be made?

Accepted Answer

Domestic group tours generally charge 30% of the total tour fee as a deposit to confirm the quota, and the final payment should be made 3-5 days before departure. After the customized tour is quoted according to the plan, a 50% deposit will be made to start the booking, and the remaining balance will be settled before the start of the itinerary. It supports WeChat transfer, bank remittance, Alipay and other payment methods, and can issue formal travel invoices.

Question 50

What should I do if I have a lot of luggage? Is there a shuttle service available?

Accepted Answer

Provide airport and high-speed rail station pick-up and drop off services, as well as luggage assistance; Customized itineraries can be arranged for hotel storage or luggage transfer, freeing up hands for easy play.

Question 51

How much is the per capita budget for tourism in Henan?

Accepted Answer

Economy 2-day tour costs around 400-600 yuan per person (including food, accommodation, and transportation tickets); Comfortable 3-day tour costs around 800-1200 yuan per person; High end customized 5-day tour costs approximately 2000-3500 yuan per person. Excluding round-trip transportation. We can flexibly adjust the accommodation standards and scenic spot combinations according to your budget, depending on your needs.

Question 52

How much does it cost to upgrade a hotel or add attractions midway?

Accepted Answer

Upgrade the hotel on-site and pay the price difference based on the daily room rate (usually 100-300 yuan/night); Additional attractions will be charged based on admission fee, transportation fee, and tour guide service fee (usually 50-150 yuan/person/attraction). Through the coordination of the tour guide, we do not charge any additional fees for resale, and the costs are transparent. It is recommended to determine your needs before departure and make arrangements in advance to save money.

Question 53

Is it convenient for foreign tourists to access the internet in Henan?

Accepted Answer

Urban and scenic areas have good 4G/5G. Foreign visitors can enable roaming or get a local SIM at carrier stores—we can guide you.

Question 54

Can I reschedule if I can't go temporarily?

Accepted Answer

It can be rescheduled and processed according to the refund and change policy. The earlier the contact, the more flexible it will be. Suggest contacting customer service at 13017648055 as soon as possible to coordinate parking spaces with the hotel.

Question 55

What is included in a Henan tour price?

Accepted Answer

The tour fee includes round-trip transportation, accommodation, tickets listed in the itinerary, meals marked on the itinerary, licensed tour guide services, and travel accident insurance. Personal consumption, single room difference, and self funded items are not included, and there is no mandatory consumption.

Question 56

Is there any hidden consumption after registration?

Accepted Answer

We promise all-inclusive, no subcontracting, transparent pricing. Optional items are clearly shown and voluntary—no hidden or forced spending.

Question 57

How much does a group tour in Henan cost per person?

Accepted Answer

Yuntai 1-day from ~298 RMB, Laojun 1-day from ~275 RMB, Luoyang Longmen+Baima+Shaolin 2-day from ~450 RMB. Prices vary by season and hotel.

Question 58

Why pay a deposit, and when is the balance due?

Accepted Answer

The deposit locks your seat and hotel; the balance is usually settled 3-7 days before departure as per contract.

Question 59

What is a single supplement and how is it calculated?

Accepted Answer

If you travel solo and don't share, you pay the single supplement (room price difference) based on the hotel standard, shown in your quote.

Question 60

How is the child price calculated?

Accepted Answer

Children (2-12) not sharing a bed ~50% of adult, sharing ~80%; under-2 infants free if no seat. Child price covers transport, half tickets, meals, insurance (no bed).

Question 61

Is there a group buying discount if there are many people?

Accepted Answer

have Groups of 10 or more people enjoy a 5% discount; 10% off for groups of 20 or more; 30 or more people can enjoy a 15% discount and form independent groups (exclusive vehicle+tour guide+customized itinerary). We have done group trips such as company team building, family gatherings, and student gatherings. For large quantities, we can also apply for additional gift items (such as welcome dinners, banner photography, etc.).

Question 62

Are there senior discounts?

Accepted Answer

Some sites discount or waive tickets for seniors 60/70+. Tell us your age at sign-up so we apply all eligible discounts.

Question 63

Are flights and train tickets included in the tour price?

Accepted Answer

In-province tours include local coaches; long-distance flights/trains are usually separate but can be booked for you. Confirm at sign-up.

Question 64

Does the cost include insurance? Do you need to buy something else?

Accepted Answer

The tour fee includes travel agency liability insurance (with a maximum coverage of 800000 yuan per person) and travel accident insurance (with a coverage of 200000 yuan per person), covering basic accidental injuries and medical care. Additional suggestions: Elderly people (70+) should purchase high-end accident insurance, self driving accident insurance when driving, and sports specific insurance for outdoor enthusiasts. The cost is not high but the protection is more comprehensive.

Common problems in tourism

All questions (1777 Questions)

How do I avoid a child urgently needing a toilet with none in sight?

A senior's arthritis worsens in wet weather—how should we cope?

Who must prove the 'actual costs already incurred' when a tour is cancelled?

The agency wants me to sign a waiver before refunding—should I sign?

If I'm the only one leaving a group, does it affect the others?

If the agency delays my refund, can I claim interest or a penalty?

If I booked via a third-party platform, who handles cancellation—the platform or the agency?

If I'm injured during a tour, how is liability split between the agency and the site?

After cancelling, the agency still markets to me—can I demand deletion?

Does cancelling a booking made for a minor require a guardian's signature?

Does a promised 'refund if not satisfied' have legal effect?

After a complaint the agency only offers vouchers, not cash—can I refuse?

The agency and the local operator blame each other—who do I complain to?

For rude or inappropriate remarks by a guide, can I claim damages for distress?

Can I refuse to pay extra charges that weren't disclosed at booking?

How are loyalty points or cashback handled when a booking is refunded?

If an agency error makes me miss a flight or train, who bears the loss?

If I lose something during the tour, is the agency responsible?

If the hotel is overbooked and has no room on arrival, how do I claim?

If theft or assault happens during a tour, what should the agency do?

Do you have any other questions?