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Common problems in tourism
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A
【Agency cancellation (non-force-majeure) usually refunds all received and pays penalty/compensation per contract (commonly a tour-fee ratio like 10%–30%, per contract); if by force majeure, settle actual loss, no penalty.】
'Who cancels' decides liability: traveller cancels pays penalty; agency cancels pays penalty.
◆ Two cases:
| Case | Handling |
| --- | --- |
| Agency reason (low headcount / dispatch) | Full refund + penalty per contract |
| Force majeure | Settle actual loss, no penalty |
◆ Four rights actions:
1. ◆ Confirm cancellation cause: demand written explanation, distinguish liability.
2. ◆ Demand refund deadline: contract states arrival time, confirm in writing.
3. ◆ Claim penalty: if contracted, claim by it, don't settle short.
4. ◆ Keep evidence: contract, payment, cancellation notice.
◆ Note: some 'low-cost' tours casually cancel for 'not formed'; at signing check 'minimum headcount' and 'cancellation compensation' clauses. We commit a formation rate; cancellation means compensation and full refund. For agency-cancel compensation call 13017648055.
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