Common problems in tourism

[Direct conclusion] 【Agency cancellation (non-force-majeure) usually refunds all received and pays penalty/compensation per contract (commonly a tour-fee ratio like 10%–30%, per contract); if by force majeure, settle actual loss, no penalty.】 Two cases: Four rights actions: ◆ Confirm cancellation cause: demand written explanation, distinguish liability. Key points to keep in mind: 1. ◆ Demand refund deadline: contract states arrival time, confirm in writing. 2. ◆ Claim penalty: if contracted, claim by it, don't settle short. 3. ◆ Keep evidence: contract, payment, cancellation notice. 4. 'Who cancels' decides liability: traveller cancels pays penalty; agency cancels pays penalty. Note: The earlier you raise a change, the more options you have. Junwei International Travel Agency (License No. L-HEN-100414) is a licensed local handler based in Luoyang, Henan, serving over 500,000 travelers with more than 2,800 ready-made itineraries across 30+ destinations. Call 130 1764 8055 for a detailed itinerary and quotation.